1. Tips & Tricks

    Missed phone calls or delayed texting with Verizon Wi-Fi Calling

    We’ve had several clients who complained that Wi-fi calling wasn’t working properly after we installed a Barracuda Cloudgen Firewall. I had tackled this issue on several occasions, but never was able to get a

    1 min read #barracuda firewall #troubleshooting
  2. Tips & Tricks

    Use Amazon Corretto for Unifi Controller instead of Oracle Java

    So with Oracle starting to charge for commercial usage and updates of Java SE, I was looking for an alternative for our Unifi Controller. I ran across a comment in the Ubiquiti forums somewhere that said using Amazon

    1 min read #troubleshooting #unifi
  3. Tips & Tricks

    Barracuda Firewall Command Line (SSH) Speed Test

    Sometimes when you are trying to diagnose an internet speed or performance issue, it’s helpful to be able to run a speedtest from the router itself. We use Barracuda NextGen F Series Firewalls a lot, and the following

    1 min read #barracuda firewall #speedtest #ssh
  4. Tips & Tricks

    Comcast Home Wireless Gateway Default Password ( TC8305C )

    For years now I’ve always used the following username and password for Comcast modems. Username: cusadmin Password: highspeed Recently though it seems like some of the newer modems like the wireless gateway TC8305C use

    1 min read #comcast #modem #passwords
  5. Tips & Tricks

    Quickbooks 2015 will NOT install on Windows XP

    For all the folks out there still running Windows XP, you will be in for a surprise when you go to upgrade Quickbooks. Starting with Quickbooks 2015, you can not install it on Windows XP. I haven’t tried all the

    1 min read #quickbooks #windows 7 #windows xp
  6. Tips & Tricks

    Cannot start Microsoft Outlook. Invalid XML, the view cannot be loaded.

    I had a customer call me to say that his computer seemed to freeze for him, so he did a hard restart on it. Once it booted back up, Microsoft Outlook 2010 would not start but give the following error message. Cannot

    1 min read #office #outlook #troubleshooting
  7. Tips & Tricks

    Updates for Office are ready to be applied, but are blocked by one or more apps.

    I have a customer who is getting the following error message in Office 2013. “Updates for Office are ready to be applied, but are blocked by one or more apps.” The problem is when the Update Now button is clicked, you

    1 min read #office #troubleshooting
  8. Tips & Tricks

    Using a new generic domain name (gTLD) with Office 365

    Its been very interesting to me seeing all the changes that are occurring in the domain space, especially with all hundreds of generic top level domains that will be flooding the market this year. I’ve been

    2 min read #domains #gTLD #office365
  9. Tips & Tricks

    Restoring Deleted Active Directory User fails with Error 0x2077 Illegal Modify Operation

    I was attempting to restore an Active Directory User that was accidentally deleted on a SBS 2011 server using the steps outlined in this Microsoft KB Article, however I kept coming up short with the following error

    1 min read #active directory #sbs 2011 #troubleshooting
  10. Tips & Tricks

    After Windows Update, Outlook 2013 Folder List Pane is Empty

    Yesterday Microsoft released a few updates for Windows & Office. One of the updates, KB2817630, appears to break Outlook 2013. The screenshot to the right is what happened to one of our customers after the update was

    1 min read #exchange #office365 #outlook
  11. Tips & Tricks

    No Internet Access on Windows 7 caused by Bonjour Service

    After installing Extensis Portfolio Desktop Client software on a few Windows 7 desktops today, we noticed that after rebooting the computers would no longer connect to the internet. They could access local files &

    1 min read #extensis #network #troubleshooting
  12. Tips & Tricks

    Change SBS 2011 Exchange SMTP Send Connector Port

    On several occasions I’ve noticed that Comcast seems to be blocking port 25 on their internet connections. This, of course, is an issue for SBS 2011 networks and outgoing SMTP email. For most cases I use a Smart Host

    1 min read #exchange #powershell #sbs 2011
  13. Tips & Tricks

    Installing cPanel on Windows Azure Linux VM

    Installing cPanel on a Windows Azure Centos Virtual Machine fails with the error code “yum failed 6 times.” Fortunately there is a simple

    1 min read #azure #cloud #linux
  14. Tips & Tricks

    The module DLL exppw.dll failed to load

    A Windows SBS 2011 server at one of our customers locations installed several updates last evening, and when they came into work this morning they discovered they were not receiving any email. Neither was the remote web

    1 min read #exchange #sbs 2011 #troubleshooting
  15. Tips & Tricks

    Configure Office 365 Passwords to never expire

    One of the biggest complains we get from customers that are using Microsoft Office 365 is the mandatory password expiration. Microsoft has a KnowledgeBase article that explains with a few simple powershell commands how

    1 min read #exchange #office365 #outlook
  16. Tips & Tricks

    Enable Office 365 Auto-discover for Outlook in SBS 2011 Exchange Environments

    One of the issues you will run into when migrating from an on premises Exchange 2010 server on SBS 2011 is that Outlook will not autodiscover the correct Office 365 server settings. Fortunately this can be easily solved

    1 min read #exchange #outlook #sbs 2011
  17. Tips & Tricks

    WiFi on Windows 8 does not support WEP – Shared Key Authentication

    I was troubleshooting a Windows 8 laptop that wouldn’t connect to a customer’s wireless network recently. The wireless network was configured using the WEP – Shared Key Authentication method which is horribly insecure

    1 min read #troubleshooting #windows 8 #wireless