Yesterday Microsoft released a few updates for Windows & Office. One of the updates, KB2817630, appears to break Outlook 2013. The screenshot to the right is what happened to one of our customers after the update was automatically installed. Absolutely no folders appear in the folder pane.
At this point it appears the fix is to install this hotfix available from Microsoft. Update: Hotfix has been pulled for some reason.
Update: Microsoft has published a Technet article detailing this problem with some resolutions.
Update: Microsoft has now published an Outlook 2013 Update to fix this.
Hi Kirby,
The link for the hotfix seems to be broken?
John
Hi John,
The link seems to still work for me. Are you getting an error message or something?
This is what I get
Hotfix Request
The KB article has no public hotfixes. Please contact support if you need immediate assistance.
http://support.microsoft.com/contactus/?ws=support
Hmm.. I’m getting that error message now myself. I wonder if they pulled the hotfix for some reason?