Cannot start Microsoft Outlook. Invalid XML, the view cannot be loaded.

I had a customer call me to say that his computer seemed to freeze for him, so he did a hard restart on it. Once it booted back up, Microsoft Outlook 2010 would not start but give the following error message. Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot […]

Updates for Office are ready to be applied, but are blocked by one or more apps.

I have a customer who is getting the following error message in Office 2013. “Updates for Office are ready to be applied, but are blocked by one or more apps.”   The problem is when the Update Now button is clicked, you get a notice saying you’re up to date! Restarting the program will bring […]

Using a new generic domain name (gTLD) with Office 365

Its been very interesting to me seeing all the changes that are occurring in the domain space, especially with all hundreds of generic top level domains that will be flooding the market this year. I’ve been experimenting with a new gTLD domain name and seeing if its possible to setup in Office 365. Unfortunately, there […]

Restoring Deleted Active Directory User fails with Error 0x2077 Illegal Modify Operation

I was attempting to restore an Active Directory User that was accidentally deleted on a SBS 2011 server using the steps outlined in this Microsoft KB Article, however I kept coming up short with the following error message. [note]”Error 0x2077 Illegal modify operation. Some aspect of the modification is not permitted.”[/note] I was a bit […]

After Windows Update, Outlook 2013 Folder List Pane is Empty

Yesterday Microsoft released a few updates for Windows & Office. One of the updates, KB2817630, appears to break Outlook 2013. The screenshot to the right is what happened to one of our customers after the update was automatically installed. Absolutely no folders appear in the folder pane. At this point it appears the fix is […]

No Internet Access on Windows 7 caused by Bonjour Service

After installing Extensis Portfolio Desktop Client software on a few Windows 7 desktops today, we noticed that after rebooting the computers would no longer connect to the internet. They could access local files & services, but the network connection was local only. After a bit of digging, we discovered that a service called Bonjour was […]

The module DLL exppw.dll failed to load

A Windows SBS 2011 server at one of our customers locations installed several updates last evening, and when they came into work this morning they discovered they were not receiving any email. Neither was the remote web workplace or OWA working. After some digging around I noticed the following error in the event log. [highlight]The […]

Configure Office 365 Passwords to never expire

One of the biggest complains we get from customers that are using Microsoft Office 365 is the mandatory password expiration. Microsoft has a KnowledgeBase article that explains with a few simple powershell commands how to disable this and set the passwords to never expire. Connect to the Windows Azure Active Directory Module for Windows PowerShell […]

WiFi on Windows 8 does not support WEP – Shared Key Authentication

  I was troubleshooting a Windows 8 laptop that wouldn’t connect to a customer’s wireless network recently. The wireless network was configured using the WEP – Shared Key Authentication method which is horribly insecure and should never be used. After doing some diagnosing and researching I discovered that Windows 8 has dropped support for WEP […]