Comments on: Using a new generic domain name (gTLD) with Office 365

By: Kirby Witmer

Kirby Witmer — Mon, 12 May 2014 17:47:29 +0000

In reply to Jason. Very nice. Thanks for the update.

By: Jason

Jason — Mon, 12 May 2014 17:40:20 +0000

I can confirm this too. They just resolved the issue with the Admin Panel in Office365-SMB for at the very least “.land” & “.company” –probably all gTLD’s.

By: Josh Willis

Josh Willis — Mon, 12 May 2014 16:42:09 +0000

Just wanted to throw out that I was dealing with getting a “limited.technology” domain added to my Office 365 account. I ended up on an elevated support call with Office 365 support. Took several phone calls over a weeks period but they have appeared to have updated their UI to support at least the .technology tld. Possibly others now as well. I was able to use the tradition steps on the Office 365 Admin to add the domain and verify it 100%. I also ended up talking to a manager who kept apologizing in spotty english but did it get it all taken care of.

By: Jason

Jason — Wed, 30 Apr 2014 19:51:19 +0000

In reply to Kirby Witmer.

Yeah. I spent a good deal of last week with them showing them the specific problem and arguing the point: “if office365-SMB is an easier-to-use entry level offering for small teams then they are failing” gTLD’s are going to be a big part of new subscriptions and they should hurry up and get the adding of them into their admin tool.

Telling people that they should just upgrade to an E1/E3 licence is a terrible solution (even interim) because in some situations that is going to costs small businesses 100s or 1000s extra a year. And the whole point is that these businesses don’t need to deal with the complexity of exchange. Google Apps offers this LAUGHABLY easily.

The biggest issue I went through with them is their escalation team didn’t even have access to a small business account for testing purposes and so kept thinking it wasn’t a problem because they were testing it in the wrong environment.

ANYWAY. Good news is this has been complained enough by enough people that they APPARENTLY are going to have the functionality of adding (hopefully) all gTLDs to Office365-SMB by May2nd. I have a followup scheduled for then so I’ll let you know how it goes ; D

By: Kirby Witmer

Kirby Witmer — Tue, 29 Apr 2014 21:30:18 +0000

In reply to Jason. Hi Jason, Sorry for the delay in responding. I agree with you that a person should be able to skip this step. But until Microsoft updates the control panel, I'm not sure what other options we have yet.

By: Jason

Jason — Mon, 21 Apr 2014 20:35:13 +0000

Hey Kirby. I got stuck at step 2 too. In fact I’m stuck there right now. Trying to work with Microsoft Support on this but they aren’t very helpful. Shouldn’t a person just be able to skip step 2?

As the difference in price between the Small Business Premium Offering and the Enterprise E3 licence is $10 per user per month this can increase the cost of the service by $120 per account per year. What is the difference between Office365-SMB vs. Office365-E# that makes it possible for the adding of a gTLD? At what point did you quit trying to set it up?

Thanks for this post: feeling annoyed.